Struck Customer Satisfaction Form

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Please fill out and submit the form if you
would like to comment on your customer satisfaction.


Name 
Institute/Company
Email
Product
Date of procurement

Please rate according to the scheme:

1 = excellent 2 = good 3 = satisfactory 4 = not satisfactory NA = not aplicable (not used, not important in the particular case, ...)

Quotation Phase

Response time 1 2 3 4 NA
Consultation 1 2 3 4 NA
Quality 1 2 3 4 NA

Delivery Phase

Timely shipment 1 2 3 4 NA
Product quality 1 2 3 4 NA

Packaging/Transport

Goods were damaged yes no
Packaging was adequate not adequate

Documentation/Software examples

Documentation 1 2 3 4 NA
Software 1 2 3 4 NA

After sales support

Response time 1 2 3 4 NA
Quality 1 2 3 4 NA

I would like to mention also: